What to Look For in an Auto Repair Shop

If you’ve ever had to move out of town or out of state, you know what a hassle it is to find new service people. New doctors, new hair stylists, and new auto mechanics—the list goes on. It’s hard to know who to trust and what qualities to look for. Knowing who to trust your car repairs to is no different. When it comes to finding a car repair shop, our team at Joe’s Service Department recommends that you look for the following attributes.

Car Repair Shop

1. Good reputation

Did you get a recommendation for a mechanic from a friend or coworker? Have you read customer reviews online? If referrals and reviews all point to a positive auto-repair experience, then that’s a good sign. However, if the theme tends to be more negative, then be wary.

2. Quality customer service

If your “good” mechanic isn’t professional, misquotes repair estimates, or doesn’t complete repairs in an efficient manner, that’s a problem. How you’re treated from the first time you pick up the phone or come into the repair shop matters. Note how you’re treated, and if you feel second-rate, you may want to keep looking.

3. Knowledgeable staff

From the person who works at the front desk to the repair technicians who get their hands dirty, you want the staff to be able to understand what’s wrong with your car and be able to communicate that to you. If you feel out of the loop or that the person you’re interacting with doesn’t understand what’s wrong with your car, then find an auto repair shop that speaks a mechanic’s language and can pass that on to you with ease.

Hopefully, these qualities will help you find an auto mechanic you can use for years to come. If you’re looking for a car repair shop in the greater Indianapolis, IN, area, consider contacting our team at Joe’s Service Department. You can call us at 317-405-8456, or stop by our location anytime during regular business hours. We do everything from everyday car maintenance (tune-ups, oil changes, etc.) to more major repairs (brakes, suspension, and so on).


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