Finding a really good auto mechanic can be an anxiety-producing process—especially if you’re not a “car person.” You want to be treated fairly, to get good service at a reasonable rate. So how do you know if you can trust your vehicle with a car mechanic? Joe’s Service Department of Indianapolis encourages you to check out these five clues you’ve found a good auto-repair shop.
1. The reviews are positive.
You can find many online resources listing unsolicited customer reviews for auto mechanics in your area. Browse the reviews, and connect the dots with what past customers are saying. If it’s predominantly positive, that’s a good sign. Be sure to also ask your friends or co-workers if they know of a specific car-repair shop they trust.
2. Car repair rates are on point.
Before going forward with an auto mechanic, do your research. You can either gather a few quotes from other well-reviewed car repair shops, or you can use an online resource like RepairPal to get a feel for whether the estimate is at fair market price.
3. Customer service is professional and helpful.
Unreturned phone calls or unanswered questions may indicate that the auto repair shop doesn’t care enough about you or your vehicle. Good customer service, on the other hand, shows that the car mechanic takes his job seriously. You want this, if only for your peace of mind.
4. The auto mechanic takes time to explain your car’s issues.
Before suggesting a car repair, a good auto repair shop technician will make sure you understand what’s wrong, what needs to be replaced, and how much the fix is going to cost. The auto mechanic should be willing to answer any and all of your auto repair questions.
5. You don’t feel pressured.
No one likes to deal with a pushy salesperson. Similarly, you don’t want to feel pressured into making any car repair—even if it’s as simple as an oil change. A good auto mechanic respects you as the decision maker and doesn’t try to talk you into anything.
For a quality auto mechanic in Indianapolis, consider Joe’s Service Department. Our auto-repair team has years of experience and strives to serve you and your car with utmost professionalism. Contact Joe’s Service Department at 317-405-8456 to ask your car-repair questions or to schedule car maintenance, brake repair, or other auto-repair service.